Case Study 2
Leadership Alignment Across a Public Transit Authority
Client: Central New York Regional Transportation Authority (Centro)
Industry: Public Transportation / Government
Organizational Context
The Central New York Regional Transportation Authority (Centro) provides public transit services across several counties in New York State. As a regional transportation provider, the organization manages a diverse workforce responsible for operations, maintenance, administration, and public service delivery.
Effective leadership coordination across departments is critical to ensuring reliable transportation services and operational efficiency.
Business Challenge
Centro leadership sought to strengthen leadership capability across multiple levels of management to improve communication, decision-making, and strategic alignment.
Leaders recognized that improving leadership effectiveness among both executive leaders and operational managers would enhance organizational coordination and improve service delivery outcomes.
Elite 9 Intervention
Elite 9 designed and delivered two complementary leadership development programs tailored to different leadership levels within the organization.
Executive Strategy Development Program
Focused on strengthening executive leadership capability in:
- Vision communication
- Strategic alignment across departments
- Organizational decision-making
- Driving execution of strategic priorities
Middle Management Leadership Program
Focused on equipping operational leaders with tools to manage teams more effectively, including:
- Leadership communication skills
- Team engagement strategies
- Managing operational teams
- Addressing workplace challenges proactively
Both programs utilized the Everything DiSC® leadership framework to strengthen behavioral awareness and improve leadership communication across teams.
Strategic Impact
The engagement strengthened leadership capability across the organization and improved alignment between executive leadership and operational management.
Key outcomes included:
- Improved leadership communication across departments
- Stronger alignment between executive strategy and operational execution
- Increased leadership confidence among middle managers
- Enhanced collaboration across organizational units
The training helped strengthen leadership cohesion and organizational alignment, supporting Centro’s ability to deliver reliable public transportation services.
